{"id":6913,"date":"2024-05-13T16:27:12","date_gmt":"2024-05-13T19:27:12","guid":{"rendered":"https:\/\/iclips.com.br\/help\/nao-consigo-logar-em-studio-o-que-fazer\/"},"modified":"2024-09-25T16:10:03","modified_gmt":"2024-09-25T19:10:03","slug":"nao-consigo-logar-em-iclips-o-que-fazer","status":"publish","type":"post","link":"https:\/\/iclips.com.br\/help\/nao-consigo-logar-em-iclips-o-que-fazer\/","title":{"rendered":"N\u00e3o consigo logar em iClips. O que fazer?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Aqui, voc\u00ea vai saber mais sobre:<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/iclips.com.br\/help\/nao-consigo-logar-em-iclips-o-que-fazer\/#1_Verifique_a_sua_URL_de_acesso\" >1) Verifique a sua URL de acesso<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/iclips.com.br\/help\/nao-consigo-logar-em-iclips-o-que-fazer\/#2_Login_e_senha_invalidos\" >2) Login e senha inv\u00e1lidos<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/iclips.com.br\/help\/nao-consigo-logar-em-iclips-o-que-fazer\/#3_Esqueci_minha_senha\" >3) Esqueci minha senha<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/iclips.com.br\/help\/nao-consigo-logar-em-iclips-o-que-fazer\/#Nao_encontrou_o_email_com_sua_senha\" >N\u00e3o encontrou o email com sua senha?<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"1_Verifique_a_sua_URL_de_acesso\"><\/span>1) Verifique a sua URL de acesso<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Normalmente a sua URL ser\u00e1 https:\/\/app.iclips.com.br\/<strong>nomedasuaagencia.<\/strong><\/p>\n<p>Lembre-se, se o termo ao final da URL n\u00e3o \u00e9 familiar, solicite a um outro colaborador que te envie o link de acesso a plataforma.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Login_e_senha_invalidos\"><\/span><strong>2) Login e senha inv\u00e1lidos<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>O seu login precisa ser feito com seu <strong>email cadastrado e sua senha<\/strong>. Caso n\u00e3o se lembre da sua senha, voc\u00ea pode utilizar o recurso &#8220;esqueci minha senha&#8221;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-9187\" src=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/iClips-Login-09-25-2024_04_05_PM.png\" alt=\"\" width=\"486\" height=\"401\" srcset=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/iClips-Login-09-25-2024_04_05_PM.png 707w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/iClips-Login-09-25-2024_04_05_PM-300x247.png 300w\" sizes=\"auto, (max-width: 486px) 100vw, 486px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Esqueci_minha_senha\"><\/span><strong>3) Esqueci minha senha<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Quando o iClips alerta que o login e senha est\u00e3o errados, basta clicar em &#8220;esqueci minha senha&#8221; para recuper\u00e1-la.<\/p>\n<p>Ap\u00f3s clicar em \u201cEsqueci minha senha\u201d na tela de login de sua ag\u00eancia, o iClips te direciona para esta tela:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-9189\" src=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/iClips-Login-09-25-2024_04_09_PM.png\" alt=\"\" width=\"420\" height=\"524\" srcset=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/iClips-Login-09-25-2024_04_09_PM.png 595w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/iClips-Login-09-25-2024_04_09_PM-241x300.png 241w\" sizes=\"auto, (max-width: 420px) 100vw, 420px\" \/><\/p>\n<p>Depois de informar seu email, voc\u00ea recebe a nova senha no e-mail com o assunto <strong>solicita\u00e7\u00e3o de senha.<br \/>\n<\/strong><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Nao_encontrou_o_email_com_sua_senha\"><\/span><strong>N\u00e3o encontrou o email com sua senha?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div data-block=\"true\" data-editor=\"es161\" data-offset-key=\"crp2e-0-0\">\n<div data-offset-key=\"crp2e-0-0\">Lembre-se de verificar em todas as abas do email: spam, lixeira, atualiza\u00e7\u00f5es&#8230;<\/div>\n<\/div>\n<div data-block=\"true\" data-editor=\"es161\" data-offset-key=\"4mot1-0-0\">\n<div data-offset-key=\"4mot1-0-0\">Voc\u00ea pode tentar filtrar pelo assunto: <strong>solicita\u00e7\u00e3o de senha.<\/strong> \/\/ ou pelo remetente<strong> no-reply@iclips-mail.com.br.<\/strong><\/div>\n<\/div>\n<p><strong><br \/>\n<\/strong>Ainda precisa de ajuda? \u00c9 s\u00f3 nos chamar no\u00a0<a href=\"mailto:suporte@iclips.com.br\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"mailto:help@rockcontent.com\" data-sk=\"tooltip_parent\">suporte@iclips.com.br<\/a>\u00a0ou no chat da plataforma e vamos te ajudar!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Veja alguns passos que podem te auxiliar a logar no sistema:<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[15],"tags":[],"class_list":["post-6913","post","type-post","status-publish","format-standard","hentry","category-settings"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Suporte iClips","author_link":"https:\/\/iclips.com.br\/help\/author\/suporte-iclips\/"},"uagb_comment_info":0,"uagb_excerpt":"Veja alguns passos que podem te auxiliar a logar no sistema:","_links":{"self":[{"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/posts\/6913","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/comments?post=6913"}],"version-history":[{"count":3,"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/posts\/6913\/revisions"}],"predecessor-version":[{"id":9190,"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/posts\/6913\/revisions\/9190"}],"wp:attachment":[{"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/media?parent=6913"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/categories?post=6913"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/tags?post=6913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}