{"id":7012,"date":"2024-05-13T16:27:16","date_gmt":"2024-05-13T19:27:16","guid":{"rendered":"https:\/\/iclips.com.br\/help\/como-concluir-a-etapa-de-aprovacao-do-cliente-no-lugar-dele\/"},"modified":"2024-09-13T15:57:57","modified_gmt":"2024-09-13T18:57:57","slug":"como-concluir-a-etapa-de-aprovacao-do-cliente-no-lugar-dele","status":"publish","type":"post","link":"https:\/\/iclips.com.br\/help\/como-concluir-a-etapa-de-aprovacao-do-cliente-no-lugar-dele\/","title":{"rendered":"Como concluir a etapa de aprova\u00e7\u00e3o do cliente no lugar dele?"},"content":{"rendered":"<p>Dentro do workflow do iClips existem tr\u00eas tipos de etapa:<\/p>\n<ul>\n<li>Etapa de execu\u00e7\u00e3o<\/li>\n<li>Aprova\u00e7\u00e3o interna<\/li>\n<li>Aprova\u00e7\u00e3o cliente<\/li>\n<\/ul>\n<p>A etapa de <strong>aprova\u00e7\u00e3o cliente<\/strong> foi pensada para a aprova\u00e7\u00e3o via <a href=\"https:\/\/help.rockcontent.com\/pt-br\/cadastrando-os-contatos-do-cliente-ijob\" rel=\"noopener\" target=\"_blank\">m\u00f3dulo do cliente<\/a> pelo pr\u00f3prio cliente para qual o projeto foi aberto. Por isso, voc\u00ea vai notar que, diferente das outras etapas, <strong>n\u00e3o \u00e9 poss\u00edvel pautar um respons\u00e1vel ou inserir datas de in\u00edcio e fim nesse tipo de etapa<\/strong>, j\u00e1 que o sistema automaticamente define o cliente como respons\u00e1vel.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8654\" src=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/nova-1.png\" alt=\"\" width=\"528\" height=\"307\" srcset=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/nova-1.png 528w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/nova-1-300x174.png 300w\" sizes=\"auto, (max-width: 528px) 100vw, 528px\" \/><\/p>\n<p>Mas calma, caso esse cliente demore a realizar a aprova\u00e7\u00e3o ou aprove por outro meio de comunica\u00e7\u00e3o \u00e9 poss\u00edvel concluir ou solicitar altera\u00e7\u00f5es nessa etapa a partir do <a href=\"https:\/\/help.rockcontent.com\/pt-br\/dashboard-atendimento\" rel=\"noopener\" target=\"_blank\">dashboard de atendimento<\/a>.<\/p>\n<p>Veja como:<\/p>\n<p>1) O <strong>atendimento respons\u00e1vel por esse projeto<\/strong> acessa a tela em <em>projetos &gt; dashboard de atendimento:<\/em><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8655\" src=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ny-3.png\" alt=\"\" width=\"280\" height=\"732\" srcset=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ny-3.png 280w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ny-3-115x300.png 115w\" sizes=\"auto, (max-width: 280px) 100vw, 280px\" \/><\/p>\n<p>2) Clique nas pe\u00e7as aguardando a aprova\u00e7\u00e3o:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8656\" src=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/dasb-1024x445.png\" alt=\"\" width=\"1024\" height=\"445\" srcset=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/dasb-1024x445.png 1024w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/dasb-300x130.png 300w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/dasb-768x334.png 768w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/dasb-1536x667.png 1536w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/dasb.png 1888w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>3) Ali ir\u00e3o aparecer tanto as pe\u00e7as que est\u00e3o sob responsabilidade do atendimento (etapas de aprova\u00e7\u00e3o interna) como tamb\u00e9m pe\u00e7as que est\u00e3o sob aprova\u00e7\u00e3o do cliente.<\/p>\n<p>\u00c9 poss\u00edvel diferenci\u00e1-las observando o seguinte:<\/p>\n<ul>\n<li>Pe\u00e7as aguardando aprova\u00e7\u00e3o interna possuem esse nome de etapa, respons\u00e1vel, data de in\u00edcio e\/ou fim.<\/li>\n<li>Pe\u00e7as aguardando aprova\u00e7\u00e3o do cliente possuem somente o nome e um bot\u00e3o verde que permite Concluir etapa de aprova\u00e7\u00e3o.<\/li>\n<\/ul>\n<p>Veja a diferen\u00e7a na imagem abaixo:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8657\" src=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/all-1024x445.png\" alt=\"\" width=\"1024\" height=\"445\" srcset=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/all-1024x445.png 1024w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/all-300x130.png 300w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/all-768x333.png 768w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/all-1536x667.png 1536w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/all.png 1893w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Clicando no bot\u00e3o verde o atendimento consegue visualizar as pe\u00e7as que est\u00e3o na etapa de aprova\u00e7\u00e3o do cliente e executar a a\u00e7\u00e3o de aprovar ou solicitar uma altera\u00e7\u00e3o:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8659\" src=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ok-1024x437.png\" alt=\"\" width=\"1024\" height=\"437\" srcset=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ok-1024x437.png 1024w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ok-300x128.png 300w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ok-768x328.png 768w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ok-1536x656.png 1536w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ok.png 1914w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<div>\n<p>Ao solicitar uma refa\u00e7\u00e3o ele j\u00e1 consegue marcar quem ser\u00e1 o respons\u00e1vel e qual ser\u00e1 a data de in\u00edcio e fim para esse ajuste.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8660\" src=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ok-2-1024x440.png\" alt=\"\" width=\"1024\" height=\"440\" srcset=\"https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ok-2-1024x440.png 1024w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ok-2-300x129.png 300w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ok-2-768x330.png 768w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ok-2-1536x660.png 1536w, https:\/\/iclips.com.br\/help\/wp-content\/uploads\/2024\/05\/ok-2.png 1906w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Com isso o fluxo n\u00e3o precisa ficar parado e a pe\u00e7a pode seguir para altera\u00e7\u00e3o ou para a pr\u00f3xima etapa do workflow e os relat\u00f3rios s\u00e3o alimentados corretamente.<\/p>\n<p>Ainda precisa de ajuda? \u00c9 s\u00f3 nos chamar no suporte@iclips.com.br ou no chat da plataforma e vamos te ajudar!<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Voc\u00ea incluiu no seu fluxo a etapa &#8220;aprova\u00e7\u00e3o cliente&#8221;, mas n\u00e3o recebeu a aprova\u00e7\u00e3o por l\u00e1 e precisa dar andamento na pe\u00e7a? Veja como fazer.<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[14],"tags":[],"class_list":["post-7012","post","type-post","status-publish","format-standard","hentry","category-project-management"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Suporte iClips","author_link":"https:\/\/iclips.com.br\/help\/author\/suporte-iclips\/"},"uagb_comment_info":0,"uagb_excerpt":"Voc\u00ea incluiu no seu fluxo a etapa \"aprova\u00e7\u00e3o cliente\", mas n\u00e3o recebeu a aprova\u00e7\u00e3o por l\u00e1 e precisa dar andamento na pe\u00e7a? Veja como fazer.","_links":{"self":[{"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/posts\/7012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/comments?post=7012"}],"version-history":[{"count":2,"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/posts\/7012\/revisions"}],"predecessor-version":[{"id":8661,"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/posts\/7012\/revisions\/8661"}],"wp:attachment":[{"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/media?parent=7012"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/categories?post=7012"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/iclips.com.br\/help\/wp-json\/wp\/v2\/tags?post=7012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}